How to Fix Error H505 in QuickBooks


The QuickBooks error H505 means that there are problems when multiple users try to access company files. The error message suggests that something is stopping multiple users from connecting to the server. This forces users to find a quick and effective fix. In this article, we'll take a closer look at this common H-series QB error.


QuickBooks Multi-User Mode is one of the many QB features that lets multiple users work on the same company file from different workstations in a network. In a multi-user environment, accessing the company file is just as easy as accessing the file on your computer. But the problem happens when QuickBooks can't access the company file for some reason and gives the error code H505.


Read the whole article for detailed instructions on how to fix QuickBooks error code H505.

What Does Error Code H505 Mean in QuickBooks?


There are different kinds of H-series errors in QuickBooks, and most of them have to do with network problems that happen when you try to open a company file that is stored on a server. When QuickBooks can't connect to the server, it shows an H-series error on the screen. When a user's computer cannot connect to the other computer in the network that is hosting the company file, QuickBooks Error Code H505 appears. This error means that there are problems with the way the network is set up that are preventing the workstations on the network from talking to each other.

Causes of the H505 QuickBooks Error Message


Error Message H505 in QuickBooks happens for the following reasons:


  • The QuickBooks Desktop application on the server that hosts the company file is not set up right.
  • Either the Windows firewall or a firewall from another company is stopping the computers on the network from talking to each other.
  • The Network Data file (.ND), which QuickBooks uses to connect to other computers on the network, is broken or corrupted.
  • The most recent updates are not installed on QuickBooks Desktop. (Update QuickBooks Desktop Now)
  • A QuickBooks H505 error can happen if the QuickBooks Database Server Manager is turned off.
  • The H505 error shows up when the IP address of the host computer can't be reached.
  • QuickBooks error H505 can also be caused by wrong DNS settings.
  • Error h505 can happen if you have a lot of workstations with hosting settings turned on.
  • If a server is down or can't be reached, users may need to find the QuickBooks error H505 fix.
  • QuickBooks needs services like DBXX and QBCF Monitor Service so that the server and workstations can talk to each other. Error H505 will show up on the screen if these don't work or are turned off.
  • Damaged or corrupt system files may also contribute to the QuickBooks to show the error.


How to Fix Error H505 in QuickBooks


Solution: Check to see if the workstation can talk to the server hosting the files.


Run a ping test on your server computer to make sure that the server and workstation computers can talk to each other. Here's how to test the IP address connection:


  • Access the Network and Sharing Center via the Settings menu.
  • In the settings menu, click “Change Advanced Sharing Settings".  Ensure to turn on"Network Discovery" option under the option "Network Discovery and File and Printer Sharing."
  • Pressing Windows + R will bring up the Run program.
  • To run the Command Prompt program, type CMD and press Enter or click OK.
  • Once you see a black and white screen, type the command ipconfig/all and press the Enter key to run it.

Write down the name of the server and then close the command prompt window.

  • Now, on the workstation computer, open the same command prompt program and type ping(your server name) without the brackets.
  • The server will receive some data packets from this command. If the server gets all of them, you won't see any lost packets, which means the connection between the server and the workstation is fine.
  • Follow the same steps on each workstation that gives you the error code H505.
  • If some workstations can't get all of the packets sent to the server, your IT team can help you figure out what's wrong.

Wrapping Up


If you have tried to fix the error using the above mentioned step, but nothing seems to works for QuickBooks Error H505. We recommend that users call our QuickBooks Desktop Error Support +1-(855)-955-1942 for help and better support. Recommended to read- QuickBooks Error Code 12157


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